Projects begin life an initial enquiry from a customer which is quoted by our Estimating team. Once quoted, our Business Co-ordinators call and speak with the project-specific key contacts with the aim of identifying the key information we need to know to ensure effective project management. This includes who the decision makers are, timescales and what support we need to offer our customer. After every call, a future call is diarised and this process continues right through to order stage.

Repeat business is very important. Our Business Co-ordinators build excellent relationships with customers and deliver outstanding customer service at every opportunity.

In addition to this, our Business Co-ordinators spend 3 hours a week proactively generating new business opportunities within their areas. New business generation is the key to our future success!.

Candidate Profile

This exciting position will suit a candidate that is a good team player, has excellent attention to detail, is fast-paced, enthusiastic, thorough and talented. The successful person would also have:

• Excellent communication skills
• Excellent project management and co-ordination skills
• A flexible approach, willing to go the extra mile to ensure that customers receive excellent customer service and internal targets are achieved
• To be resilient and determined

​Roles and Responsibilities

• Working as part of an internal team
• Working together with the team’s Specification Manager
• Delivering outstanding service to all customers 
• Achieving team order intake targets
• Making quality appointments for the team’s Specification Manager to attend
• Day to day project management of approximately 200+ projects 
• New business generation including development of postcodes within your designated geographical area 
• Managing a work-pad of outgoing project calls, plus incoming calls from customers
• Achieving desired call rates and % of time on phone
• Achieving desired conversion rates on quotes to orders
• Working with various internal departments including Communications, Estimating, CAD and Customer Service
• Making and maintaining accurate project notes information on Integrated

Required Skills

• Excellent communication with a strong attention to detail
• Ability to multi-task
• The ability to work under pressure and meet demanding deadlines
• The ability to find solutions to challenges

Reporting to

Sales Office Manager