Our service

We live and breathe washrooms

For every single project, our experienced, friendly and enthusiastic team make it their mission to guide you through from inception to completion - on spec, on time and within budget.

Specification - bringing your ideas to life

Our dedicated Specification Managers have a deep understanding of washroom design issues and can provide useful suggestions for your particular project. We provide a comprehensive, 24-hour turnaround, NBS specification writing service, with a close eye on your budget and schedule. Samples, literature and mood boards are all available at this stage to bring your ideas to life.

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Estimating - 24-hour turnaround

Our industry-leading estimating service levels promise quotations within 24 hours. We pride ourselves on having an attention to detail that leaves no stone unturned in the breakdown of materials and prices.


Sales - keeping you on track

You will have a dedicated Sales team member to ensure service continuity. They’re passionate about project management and will provide regular follow up calls to answer your questions, discuss quotations and be your point of contact right through to order. We’ll keep you well informed of lead times so you can order your washroom products in plenty of time to meet your deadlines.

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CAD - down to the last detail

Once products are ordered, one of our highly skilled CAD Technicians will be assigned to your project and prepare layout drawings. Everything including dimensions, colours and precise drawings can be sent to you for approval prior to manufacture and delivery. Your dedicated CAD Technician is your point of contact from order stage through to manufacture.

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Manufacture & delivery - zero waste, zero stress

We have invested £1m in a 1.75MW biomass burner, enabling us to achieve our target of 0% board waste to landfill. State-of-the-art machinery allows us to streamline manufacture and offer fast product lead times. From our conveniently located factory in Stoke on Trent, our Despatch team will contact you in advance to arrange a delivery day to fit in with your programme of works. And with strict levels of quality control, every order is meticulously checked to ensure everything is perfect before it leaves our factory.

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Installation - washrooms to be proud of

Our responsive technical team is here to offer support throughout installation. We’re a supply only company but, if required, we can put you in touch with a Venesta Accredited Installer. They have vast, specialist experience having undergone rigorous training. So we can both be assured of a top quality installation.


After sales - good service matters

Once we have delivered your products, we have a dedicated customer services team to deal with every after-sales need. Efficient, attentive and empathetic, they’ll ensure you’re happy with everything. If, within 48 hours of delivery, you’re not, we have minimum service levels which ensure that you are contacted within four hours of your call or email. They will do all the necessary investigations and give you an update within 24 hours. If needed, we’ll happily arrange for products to be replaced.


You're in safe hands

For 126 years, innovation has been our motivation. From plywood tea chests in 1898, to industry-leading commercial washroom solutions in 2024, we continue to combine our expert knowledge and pioneering attitude to set the benchmark for design, value and performance.

Explore our evolution
Manufacturing Excellence Stamp 126 Years

Spares - easy ordering online

Our spares website has been created to make it as easy as possible for you to purchase spare items or accessories for your Venesta products. Whether it’s a replacement lock, hinge or door buffer, you’ll find that it’s quick and easy to order on the Spares website.

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