Business Co-ordinator

Projects begin life with an initial enquiry from a customer which is quoted by our Estimating team. Once quoted, our Business Co-ordinators call and speak with the project-specific key contacts with the aim of identifying the key information we need to know to ensure effective project management. This includes who the decision-makers are, timescales and what support we need to offer our customer. After every call, a future call is diarised and this process continues right through to order stage.

Repeat business is very important. Our Business Co-ordinators build excellent relationships with customers and deliver outstanding customer service at every opportunity.

In addition to this, our Business Co-ordinators spend 3 hours a week proactively generating new business opportunities within their areas. New business generation is the key to our future success!

Candidate Profile

This exciting position will suit a candidate that is a good team player, has excellent attention to detail, is fast-paced, enthusiastic, thorough and talented. The successful person would also have:

• Excellent communication skills
• Excellent project management and co-ordination skills
• A flexible approach, willing to go the extra mile to ensure that customers receive excellent customer service and internal targets are achieved
• To be resilient and determined

Roles and Responsibilities

• Working as part of an internal team
• Working together with the team’s Specification Manager
• Delivering outstanding service to all customers
• Achieving team order intake targets
• Making quality appointments for the team’s Specification Manager to attend
• Day to day project management of approximately 200+ projects
• New business generation including the development of postcodes within your designated geographical area
• Managing a work-pad of outgoing project calls, plus incoming calls from customers
• Achieving desired call rates and % of time on phone
• Achieving desired conversion rates on quotes to orders
• Working with various internal departments including Communications, Estimating, CAD and Customer Service
• Making and maintaining accurate project notes information on Integrated

Required skills

• Excellent communication with a strong attention to detail
• Ability to multi-task
• The ability to work under pressure and meet demanding deadlines
• The ability to find solutions to challenges

Reporting to:

Sales Office Manager