We know good service.

Our 6 stage service plan - Whether it's a simple vanity unit or an extensive refit, you'll always find we go the extra mile to ensure you're happy. Here's our 6 stage service plan.

Stage 1

Our friendly and knowledgeable team of specification managers will help you choose the most suitable products for your project, visiting you onsite and surveying your area before quoting if needed. If you need help specifying, our NBS specification writing service is available free of charge to guide you through all the detail. Remember, whenever you need advice of any kind, just call our helpful sales team, who can also provide you with product literature and samples. And during the specification process, our dedicated technical helpline offers you all the technical support you need.

Stage 2

Our estimating service levels have never been stronger; it's our aim to never deliver a late quotation. And, because we pride ourselves on our attention to detail, our comprehensive quotations always give the most detailed breakdowns of materials and prices. Don't forget, our dedicated technical helpline is here to give you technical support on all our products at any stage of the estimating and ordering process

Stage 3

Once your order is placed, our highly skilled CAD technicians will prepare layout drawings. At this stage, you'll be given a dedicated CAD technician to work with you throughout your project. Everything from dimensions, colours and drawings can be sent for your approval prior to manufacture.

Stage 4

Manufacture and delivery
We're committed to delivering your order as soon as we possibly can, wherever you are in the country. With that in mind, we've invested £5m in state of the art machinery - allowing us to streamline our manufacturing process to make it more efficient than ever before. 100% on time, in full with no errors is our aim and we monitor our performance closely to ensure we can deliver on this.

Stage 5

Our highly responsive technical helpline is here to give you technical support throughout the installation process. It's worth remembering that although we're a supply only company, if you need fitting too, there are accredited installers we can recommend who have vast experience installing our products. Accredited installers undergo rigorous training and an approval process so you can be assured of a top quality job.

Stage 6

After sales support and spares
Once your products have been delivered, we'll give you your own dedicated point of contact to efficiently deal with all your after sales needs. Attentive and highly empathetic to your needs, they'll ensure you're completely happy at all times with our service. However, if you're not satisfied, for whatever reason, rest assured we offer replacements within 48 hours. Our friendly and helpful customer service team will be in touch with you 48 hours after delivery to ensure everything is in order.

Stage 7

Spares Website 
Our spares website has been created to make it as easy as possible for you to purchase spare items for your Venesta products.  Whether it’s a toilet cubicle lock, a pedestal leg, headrail end caps, washroom cubicle hinges or door buffers, it’s easy to find what you are looking for on our Venesta spare parts website (www.venesta-spares.co.uk).

One final thing, at Venesta, we appreciate customer feedback; it helps us to ensure we can continue to improve what we do in line with your needs. So, if you have any comments on our products or service, we want to hear them. You can call us on 01474 353333.